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Frequently Asked Questions

Does your deodorant actually work?

Yes! It was made by West End performers, Ed Currie and Andy Coxon, and tested for its effectiveness on over 1,000 performers in West End productions.

Don’t just listen to us. We’ve received many industry awards from the likes of Stylist, Harper’s Bazaar and The Evening Standard. We’ve also received over 5,000 reviews!

What’s the difference between Deodorant and Antiperspirant?

Antiperspirant contains Aluminium Chlorohydrate, which blocks your sweat ducts to stop you sweating. This ingredient has come under a lot of fire recently with supposed links to cancer and Alzheimer’s disease. The aluminium in antiperspirant is what causes that white/yellow stain on your clothing also.

Deodorant eliminates odours associated with sweat and absorbs natural perspiration to keep you feeling dry.

Will AKT stop me sweating?

Our formulation contains no aluminium chlorohydrate so will not block your sweat ducts to stop you sweating. However, our formula contains Deo-Barrier Complex™️ to absorb your natural perspiration to keep you feeling dry and fresh all day.

How do I open it?

  • Full-sized tubes (50 ml): Unscrew the cap and pierce the seal of the tube yourself. They recommend using a pen.
  • Mini tubes (5 ml): Break off the nozzle, then flip it and use it as a plug to reseal the tube.

Is it sticky and will it stick to my hairs?

No. The Deodorant Balm absorbs instantly into your skin while applying. No stickiness, no tackiness, no more waiting around for your roll-on to dry.

It will feel like there’s nothing there… even if you’re hairy.

Does it take time to adjust after I switch deodorant?

Although this is uncommon with AKT, there could be a “transition/detox period.” Essentially your underarms are cleansing themselves from the years of use of antiperspirants, which have been blocking your sweat glands.

But don’t be alarmed — the transition is usually short, although in some cases it can take up to 30 days for your body to regulate itself.

Can I take AKT onboard an aircraft?

Yes. One tube is 50 ml (threshold is 100 ml). It also fits neatly into those tiny transparent bags airlines love to give you, without taking up much room (unlike awkward aerosols and roll-ons).

How often should I apply AKT and how long does a tube last?

Our starting recommendation is a pea-size amount to each underarm once a day, preferably on freshly showered skin.

One tube lasts 6 weeks on average, and is delivered every 6 weeks via subscription. You can customise how frequently it’s delivered.

Is aluminium packaging safe?

Yes — aluminium metal is safe. They make the distinction between aluminium metal (which is used in their packaging) and aluminium compounds used in antiperspirants.

Is your packaging really Plastic Free and 100% Recyclable?

Yes! Their tubes are made of aluminium and are infinitely recyclable without losing quality. So the tube can have a second life (e.g., become part of another aluminium product).

They don’t use any plastics in their packaging — including bespoke aluminium caps instead of plastic ones.

What ingredients are used?

  • Coconut Oil & Shea Butter: Moisturise and leave skin feeling soft and nourished.
  • Deo-Barrier Complex™️: A blend of natural plant and mineral powders (such as diatomaceous earth) that rest invisibly on the skin to deodorise and absorb perspiration without staining clothes.
  • Calendula Oil: Has anti-inflammatory properties to soothe skin (e.g. after shaving).
  • Fragrance: A mix of natural and synthetically made notes to replicate natural molecular structure. They chose this over 100% essential oils due to allergen content concerns.

Does AKT test on animals?

No. They only test on willing professional dancers and athletes to ensure efficacy.

Are your products really plastic free?

Yes. No plastic in the packaging, no lamination on boxes, fully recyclable aluminium tubes and caps, no plastic tape on shipping boxes.

Where is The Deodorant Balm made?

In their factory in the UK.

Is The Deodorant Balm okay for my sensitive skin?

Yes. They conducted clinical trials. However, underarm skin can be sensitive — if you experience a rash, you should stop use. Some may react to fragrance allergens.

They offer a fragrance-free version (SC.00 No Notes) for especially sensitive users.

Why does The Deodorant Balm feel grainy?

The newer formula can feel grainy in colder weather due to “winterisation” of some oils and butters (e.g. Shea Butter).

Those grains dissolve into your skin when warmed by your fingers or massaged in. The graininess does not affect performance.

Why should I use a natural deodorant?

  • No stains — better for clothing longevity.
  • Nourishing and moisturizing ingredients rather than drying the skin.
  • One application can last all day, even through workouts.
  • Non-polluting — no aerosols.
  • Fully plastic-free and recyclable packaging.
  • Efficacy tested (on dancers, athletes) rather than relying on chemicals.

Can I really use AKT anywhere on the body?

Yes — on feet, forehead, chest, basically anywhere you need protection. On some theatre/film sets, they use AKT under makeup to prevent shine under hot lights.

⚠️But: Do not apply to intimate areas. External use only. Keep away from eyes.

Can children and teens use AKT?

Yes, for ages 10 and up. Many users in that group already use it. However, do a patch test first, as young skin can be more reactive.

Can I apply AKT after shaving?

Yes, but with caution. Underarms are more sensitive immediately after shaving. They recommend shaving the night before, then applying AKT in the morning. They also include calendula oil in formula to help with skin recovery.

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Return Policy

DELIVERY:

1.1 AKT will arrange delivery to the address you provide when you make an Order, which must be your place of residence or place of work at which you are authorized to received deliveries. Deliveries will not be made to hotels or PO boxes. Any dates quoted for delivery are approximate only, and time of delivery is not of the essence.

1.2 To ensure predicted delivery times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.

1.3 Predicted delivery times are indicative of the average time to process an Order and to deliver it. AKT will not be held responsible for delayed delivery due to external causes.

1.4 In the event the Products are damaged on delivery (e.g. already opened and/or missing Products), the Customer must notify the transport service and AKT (by contacting Customer.us@aktlondon.com) of the issues and their rejection of the Products within five (5) days following the delivery. The Customer must then if instructed to do so by AKT, return the Products within fourteen (14) days. AKT will pay the costs of returning the Product(s) using its own delivery service.

1.5 If your Product(s) is/are damaged and you do not notify us that you reject the items, or you do not return the damaged goods within the time frame, you will not be eligible for a refund or re-delivery.

1.6 PLEASE NOTE "damaged delivery" does not include damage to outer packaging (delivery box or tube box) caused by the postal service. Nor does it include natural oxidation to The Applicator.

1.7 In the event the customer wants to dispute the delivery, you'll need to notify both the courier and AKT (by contacting Customer.us@aktlondon.com) within 30 days of the delivery date on the tracking details. If it exceeds this timeframe, you will not be eligible for a refund.

RETURNS AND REFUNDS:

2.1 AKT is committed to providing Products of the highest quality. If you are not satisfied with your order (other than where Products are returned pursuant to clause 1.4, or where the wrong products have been sent by AKT in which case the provisions of clauses 1.4 and 1.5 apply), we offer an exchange or refund of the Products in accordance with these Terms.

2.2 Returns will be accepted within fourteen (14) days after the date you receive your Order.

2.3 For each return, please head to our Help Centre or contact us as Customer.us@aktlondon.com stating the reason for the return. Our customer service team will then provide you with all necessary instructions including the return address as well as a return authorization number that needs to be stated on the return package. The costs of returning the products will be the responsibility of the customer.

2.4 The Products must still be in their original packaging and in their original condition (i.e. not used, scratched, damaged or opened). If Products are returned and are not in their original condition, AKT will not provide a refund for the Products. Should the Customer then wish for the Products to be returned back to them, the Customer will be required to pay the re-delivery costs.

2.5 For returns with a request for a refund, subject to the Customer’s compliance with these Terms, the refund will be processed within five (5) working days from the date the returned Products are received by AKT. The Customer will receive a full refund for the Products returned and the outward delivery costs, conforming with US Law. The Customer shall not receive a refund for the cost of returning the Products.